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1 Introduction
2 Risk Communication Fundamentals
2 Introduction
2.1 Stakeholder Engagement
2.2 How Communities See Risk
2.3 Earning Trust and Credibility
2.4 Considering When and How to Release Information
2.5 Interacting with Communities
2.6 Explaining Risk
2.7 Challenges to Risk Communication
2.8 Risk Perception Factors
3 Risk Communication Toolkit
3 Introduction
3.1 Caution Statement About Using the Toolkit
3.2 Risk Communication Toolkit Contents
4 Communication Plan Description
4 Introduction
4.1 Step 1: Identify the Issue/Concern
4.2 Step 2: Set Goals and Objectives
4.3 Step 3: Identify Communities & Constraints
4.4 Step 4: Assess Stakeholders/Communities
4.5 Step 5: Identify Messages
4.6 Step 6: Select Communication and Engagement Methods
4.7 Step 7: Implement Strategies
4.8 Step 8: Evaluate, Debrief, and Follow Up
4.9 Training for Practitioners
5 Case Studies
6 Additional Information
Appendix A. Risk Communication Plan Description and Template
Appendix B. SAMPLE SMART GOALS (with PFAS-specific Example)
Appendix C. Audience/Stakeholder Identification Guide (with PFAS-Specific Example)
Appendix D. Key Message Mapping Guide (with PFAS-Specific Example)
Appendix E. Guidance for Press Releases
Appendix F. Guidance for Writing Analytical Results Letters
Appendix G. Social Factors Vision Board (with PFAS-Specific Examples)
Appendix H. Communication Methods Summary Table
Appendix I. Analytical Data Package Public Information Fact Sheet (with PFAS-Specific Example)
Appendix J. Tracking Form for Media Correspondence
Appendix K. Team Contacts
Acronyms
Glossary
Acknowledgements
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Risk Communication Toolkit
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Acronyms

CERCLA

        Comprehensive Environmental Response, Compensation and Liability Act

CSM

          conceptual site model

DNAPL

            dense nonaqueous phase liquid

FAQ

           frequently asked questions

GIS

            geographic information system

HAB

            harmful algal blooms

HCB

            harmful cyanobacterial blooms

ITRC

            Interstate Technology & Regulatory Council

L.E.A.F.S.

            Leading Environmentalism and Forwarding Sustainability

LNAPL

            light nonaqueous phase liquid

LOAEL

            lowest-observed-adverse-effect level

MCL

            maximum contaminant level

MCLG

            maximum contaminant level goal

PFAS

            per- and polyfluoroalkyl substances

RCRA           

            Resource Conservation and Recovery Act

RfV

            reference value

SMART

            specific, measurable, attainable, relevant, and timely

USEPA

            United States Environmental Protection Agency

UST

            underground storage tanks

VDEC           

            Vermont Department of Environmental Conservation

VDH

            Vermont Department of Health

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